Customer Care

Customers are our business. As an Amazon Seller, we take great pride in our after sales follow up and commitment to Customer Care. We interact with our customers in a number of ways to build ongoing strong and beneficial relationships.

We love to hear about your purchasing experience with our company.

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See what others are saying about our products.Also see our full feedback in Amazon.


By Yvonne in Australia December 2018

Love the [Blue] colour, Was amazed after leaving the bottle in a hot car all day to have cold water.

By gordonsmith101 - December 2018

This item is fantastic, amazon delivered the wrong colour, not the sellers fault as amazon fulfilled and dispatched the item, but the seller was very quick to respond, sorting the error immediately and with a minimum of fuss. Would recommend both the bottle and the seller.

By benjamin on June 13, 2015

Greatest water bottle ever. what ever temp the liquid is it will stay that temp for a long time. I left it in my car with cold water and came back from a run, it reached 100degrees outside, the bottle was hot to the touch but the water was still cold. I filled it up with warm water and placed the bottle out side in -5degrees and the water stayed the same temp.

on June 12, 2015

This bottle is better than I was expecting it to be. I've dropped it quite a few times without a dent in it and the insulation keeps my water cold for hours even if it is sitting in the sun on a 90 degree day. The only reason I give it 4 instead of 5 stars is that it doesn't hold as much liquid as it looks like it does and I find myself having to refill it quite often when I go to the pool or gym

on June 11, 2015

Absolutely the best bottle I have ever purchased, and I've been through a lot trying to find one I like. Been using it for water and it exceeds expectations. I left it by mistake in the car overnight and all day in outside temps of mid 70s and the ice was still frozen. No condensation at all on the outside of the bottle either when you fill it. Can't see me purchasing any other type of water bottle. You won't be disappointed in this. Very cool design and colors also

on June 6, 2015

I bought this insulated stainless steel water bottle because I wanted to get away from the nasty taste of plastic and because I wanted something that could keep cold liquids cold or hot liquids hot for a long time. This Is The One that does it all!

It arrived within the promised time and I put it to the test. As per the instructions, I put a few ice cubes in the bottle and then filled it with cold drinking water and left it to stand on the kitchen counter. I checked now and then without opening just to see if there was any sweat on the outside of the bottle or if it felt cold. Nope. It was dry and room temperature. After seven hours, I opened it and found that not only was the water still ice cold, but the ice cubes were still there, clinking inside of the bottle! The water was ice cold and tasted great.

Next I tried it with hot coffee. I first poured some hot water into it and let it sit for a few minutes to warm it up. Then I poured fresh brewed coffee in it and screwed the cap on. I even brewed a second pot of coffee so I would have that to drink and I could leave the Futurepace Tech bottle alone all day. After eight hours, I opened the bottle and some steam came out. I poured a cup out and it was hot - not hot enough to scald you but hot enough to drink without needing to nuke it first. Eight Hours! This will get you through a nightshift without having to buy that awful vending machine instant coffee.

This bottle is beautiful to look at and performs as promised. Buy one now. You will not regret it! Buy several and give them as gifts. I know I will.

I resealed the top and waited an additional two hours and then check it again. This time the ice cubes were gone but the water was still "ice cold" and tasted great.

I am very happy with my Stainless Steel Insulated Water Bottle. I have told a few of my friends about the bottle and how much I like it

on June 5, 2015

I filled this with ice and water at 2pm and by midnight it was still full of ice. Pretty amazing. No sweat or condensation on the bottle EVER! So it's nice for the office or anywhere without leaving a mess.

on June 4, 2015

Have bought 3, one for a friend, one for work, and one for home. Would buy more if I had more places to keep them.

on June 1, 2015

I have been using this water bottle for about a week and it is meeting all of my expectations. It keeps my cold water insulated throughout the day and it is super easy to clean and maintain. It is the best water bottle I have ever used, and I recommended it to all of my friends.

on May 30, 2015

This bottle is really wonderful. I have left it in my hot car all day and when i drink water from it, the water is still cold and delicious. There is absolutely no metal taste coming from the bottle, so i feel i am drinking pure water. Even after 2 or 3 days in the hot hot, the water is cool. This bottle is a perfect solution to the problem of having plastic bottles (which leach all kinds of chemicals if they are scrunched or heated) and glass, which can break. I have ordered one for each of my 2 daughters and one for my husband because i think it is so good.

I haven't tried putting anything hot in it yet, but apparently, that will work well too.

I wholeheartedly recommend this bottle.

on May 28, 2015

Fantastic reusable bottle! It is amazing how well it works. Inside my AC-controlled office, I filled it with cold water. A few hours later, I picked it up and thought, "uh oh the bottle feels warm." To my pleasant surprise, the water inside was still very cold! Then I thought, "ohhhh right that is how insulation works...ha".
Very nice product; will probably buy a few more for my girlfriend, friends, etc.
Robyn Everingham (Co-Founder, Futurepace Tech) sent an email with nice simple instructions and how to take care of the bottle. This is always nice to see from the MFG themselves.

on May 27, 2015

such as great bottle keeps water cool for days!!!!!